TWC Reviews

We’re all about giving our customers 100% service & quality, read our happy customer reviews below

Peter Hudson
Peter Hudson
February 21, 2024
Excellent service from start to finish. Office staff very helpful at arranging a drain technician to attend and then rearranging appointment due to change of our plans. Drain technician arrived exactly when scheduled and very efficiently unblocked first of three drains, moved to second drain and quickly cleared as much as is possible, but due to drain being around 80 to 100 years old and the fact that tree roots have grown into the drain, established it would not be possible to completely clear that drain. It is now working better than it was. Moved to third drain and very quickly had that jetted and running freely. Drain technician was a pleasure to have on site, on what was a miserable wet day, he just got on with the job and clearly knew exactly what he was doing.
Joshua Clare
Joshua Clare
January 18, 2024
My tenant had a blocked drain in Darlington. I payed 2 different local companies to go and sort the problem and was still left with a blockage as well as still been charged. First company charged £75 to turn up, on arrival they rang and said it would be £375 just to try rod it. Second company charged £115 to turn up, I asked if there would be any extra fees and they said no. However they then came back to me and said it would need to be vacuumed and would be over £600 to unblock. After having a few more expensive quotes over the phone. I called TWC and spoke to Liam, him and the team had it jetted in 2 hours and charged £240. I received a detailed job report after which neither of the previous companies did. Thank you to everyone that dealt with this job. Very professional and friendly company, would highly recommend!
philip burkinshaw
philip burkinshaw
January 17, 2024
We have just had Dean to come to sort a problem , truly professional outfit very impressed .
Diana Baxter
Diana Baxter
January 12, 2024
TWC Drain Care are excellent. We had outstanding service by Martin, whose extensive experience and knowledge solved a serious drain issue that another firm had failed to sort out. His forensic skills in discovering and solving the issue were most impressive, and I can't recommend this firm enough. He was very pleasant and cheerful, and an absolute pleasure to meet.
Janet Howson
Janet Howson
December 12, 2023
very good, nothing to much trouble very helpfull
Andy Grantham
Andy Grantham
October 11, 2023
Excellent service and response. Highly recommended
Thirsk Racecourse Ltd Thirsk
Thirsk Racecourse Ltd Thirsk
October 6, 2023
We've relied on TWC DrainCare for several years, and our experience has been consistently positive. Their service is top-notch, with skilled technicians who quickly resolve our drain issues. They're prompt, and reliable, what sets them apart is their commitment to customer satisfaction - they go above and beyond to ensure we're happy with the results. If you want reliable, efficient, and friendly service, TWC DrainCare is the way to go. Highly recommended! 😊
David Sheehan
David Sheehan
October 4, 2023
The operative cleared the drain blockage quickly & efficiently despite the challenges of access. Excellent service and would use again
M S
M S
June 14, 2023
Had a badly blocked loo. Got same day service with friendly, professional staff who sorted it out quickly. A great relief, in every sense of the word.
M Smith
M Smith
January 7, 2023
These people know what they are doing but prices have definitely risen considerably . They do a good job but its expensive
Thirsk Racecourse Ltd (Official)
Thirsk Racecourse Ltd (Official)
06/10/2023
recommends
We've relied on TWC DrainCare for several years, and our experience has been consistently positive. Their service is top-notch, with skilled technicians who quickly resolve our drain issues. They're prompt, and reliable, what sets them apart is their commitment to customer satisfaction - they go above and beyond to ensure we're happy with the results. If you want reliable, efficient, and friendly service, TWC DrainCare is the way to go. Highly recommended! 😊
Sue Taylor
Sue Taylor
29/09/2023
recommends
We had a blocked sewer so called TWC who came out the next day in the morning. The blockage was cleared so sewage could leave the property and go into the mains. The man put a camera down as well to check for any broken pipes. The service we received was quick and not expensive. We will call them again if we have any blockages.Thank you TWC - Mrs Taylor, Kilham.
Heather Parry
Heather Parry
08/09/2021
recommends
My toilet has been blocked for 3 days and a plumber unable to clear it. I usually turn to fb for recommendations but, for the first time ever, had a look in my local On Your Doorstep. From the first call, I felt confident that the problem would be sorted. Everyone in the office is so knowledgeable, friendly and professional. Martin, the engineer, came - found the right manhole cover, put a camera through the system then cleared the blockage with a flex. He checked the seals and gave me advice should the problem arise again. I would definitely use TWC again (although I hope I don't have to) and would recommend 100%. Thank you to the whole team 👍
Chrystal Blyth
Chrystal Blyth
03/03/2021
recommends
Had my drains cleared today by Grant, very professional, prompt at solving the problem in hand, would highly recommend to anyone and definitely use him and/or the company again in the future. Happy customer
Bill Hewitt
Bill Hewitt
01/03/2021
recommends
Highly recommend TWC, Grant Shaw was very professional and highly knowledgeable of the systems, will use again 100%
Peter Occardi
Peter Occardi
24/02/2021
recommends
called with blocked drains for my Company, advised someone would be with us in a couple of hours. Someone attended within two hours, was very efficient and corteous - stayed on site until we were happy that the drains were cleared. Would thoroughly recommend.
Hilary Croft
Hilary Croft
12/02/2021
recommends
Grant arrived after call to give eta .Fixed the problem and then advised what could be happening with the drain. Very good service polite and efficient Thankyou
Adele Claire Lindsell
Adele Claire Lindsell
11/12/2020
recommends
The TWC team have just spent a week installing a sewage treatment plant for me. From start to finish the whole team have been fantastic, and the job ran smoothly and promptly and even after the job was finished and I had a few niggles TWC sent me an engineer out who was friendly and helpful and got the job done. Karen from the office is quick to respond and extremely helpful and Peter goes above and beyond to help nothing is too much trouble. I would highly recommend TWC for any of your drain care the whole team are great. Many thanks Adele x
Kevin Carter
Kevin Carter
27/12/2019
recommends
They came out today at 18:00 on a Friday in the dark and did a fantastic job, at one point I didn’t think they were going to be able to do the job because of a big problem, but the person that was here can’t remember his name was fantastic a real great bloke, he didn’t give up and got the job done of which I am so grateful for, thank you very much
Mark Fisher
Mark Fisher
12/11/2019
recommends
Twc came out to fix my drain ,, grant went above and beyond to sort problem ,, but because it was a shared drain blockage was somewhere else ,, totally professional company and really nice lad in grant ,, highly recommended

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